Term Of Use
Welcome to Duka!
By using our platform, you agree to the following terms:
- Platform Purpose: Duka.Supplies is a marketplace connecting vendors and customers. We do not own, sell, or stock the products listed on the platform.
- Vendor Responsibility: Vendors are fully responsible for the accuracy, quality, and delivery of their products.
- Customer Responsibility: Customers must verify the product details and vendor credibility before making any payments. Use the vendor’s provided contact information for confirmation.
- Liability: Duka is not liable for any disputes, theft, or fraudulent activity between vendors and customers.
- Vendor Approval: We strive to onboard only trusted vendors, but customers are advised to exercise caution.
Privacy Policy
Your privacy is important to us. Here’s how we handle your information:
- Data Collection: We collect personal information (e.g., name, email, contact details) for account setup and platform operations.
- Data Usage: Your data is used only to facilitate transactions, improve services, and communicate updates.
- Third-Party Sharing: We do not sell or share your data with third parties without your consent, except as required by law.
- Security: We implement measures to protect your information, but we cannot guarantee complete security.
- Cookies: We use cookies to enhance your experience on the platform.
Refund Policy
At Duka, refunds are managed directly by the vendors. Please note the following:
- Vendor Responsibility: Refunds are subject to the policies of the respective vendor.
- Customer Verification: Before paying, customers must confirm product details with the vendor using their contact information.
- Platform Role: Duka.Supplies does not process or guarantee refunds as we are not directly involved in transactions.
- Disputes: For disputes, contact the vendor directly. If unresolved, report the issue, and we will investigate to improve vendor trustworthiness.