Terms Of Use
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Terms Of Use

Term Of Use

Welcome to Duka.Supplies! By using our platform, you agree to the following terms:

  1. Platform Purpose: Duka.Supplies is a marketplace connecting vendors and customers. We do not own, sell, or stock the products listed on the platform.
  2. Vendor Responsibility: Vendors are fully responsible for the accuracy, quality, and delivery of their products.
  3. Customer Responsibility: Customers must verify the product details and vendor credibility before making any payments. Use the vendor’s provided contact information for confirmation.
  4. Liability: Duka.Supplies is not liable for any disputes, theft, or fraudulent activity between vendors and customers.
  5. Vendor Approval: We strive to onboard only trusted vendors, but customers are advised to exercise caution.

 

Privacy Policy

Your privacy is important to us. Here’s how we handle your information:

  1. Data Collection: We collect personal information (e.g., name, email, contact details) for account setup and platform operations.
  2. Data Usage: Your data is used only to facilitate transactions, improve services, and communicate updates.
  3. Third-Party Sharing: We do not sell or share your data with third parties without your consent, except as required by law.
  4. Security: We implement measures to protect your information, but we cannot guarantee complete security.
  5. Cookies: We use cookies to enhance your experience on the platform.

Refund Policy

At Duka.Supplies, refunds are managed directly by the vendors. Please note the following:

    1. Vendor Responsibility: Refunds are subject to the policies of the respective vendor.
    2. Customer Verification: Before paying, customers must confirm product details with the vendor using their contact information.
    3. Platform Role: Duka.Supplies does not process or guarantee refunds as we are not directly involved in transactions.
    4. Disputes: For disputes, contact the vendor directly. If unresolved, report the issue, and we will investigate to improve vendor trustworthiness.

Disclaimer

Duka.Supplies is a platform facilitating connections between vendors and customers.We are not responsible for product quality, non-deliveries, or fraudulent activities. Customers are encouraged to confirm product details and vendor credibility before making payments. While we strive to onboard trusted vendors, users should remain vigilant to avoid scams.

For inquiries or concerns, please contact us at info@duka.supplies or support@duka.supplies